1. Order processing
Orders are normally prepared after payment authorization and any required verification. Processing time is separate from transit time. High order volume, address checks, inventory allocation, or product-specific preparation may require additional time.
Orders placed on weekends or public holidays begin processing on the next business day. An order confirmation acknowledges receipt; a shipping confirmation indicates that a parcel has entered the delivery process. We may divide one order into multiple shipments without charging an additional base shipping fee.
Contact us immediately if an address or item is incorrect. Changes cannot be guaranteed once fulfillment begins.
2. Shipping fees
Orders over USD $69 receive free standard shipping. Orders below USD $69 are charged a flat USD $5 standard shipping fee. The qualifying merchandise total is measured after promotional discounts and excludes taxes, duties, gift cards, and previously paid shipping.
The final shipping charge appears at checkout. Remote-area, expedited, or special services may be unavailable. Bank conversion or international transaction fees are not shipping charges and are controlled by the payment provider.
3. Shipping countries
We currently ship to:
- United States, Canada, Mexico, Poland, Australia, Germany, Spain, Italy, United Kingdom.
Availability can change because of carrier, customs, regulatory, or operational restrictions. Checkout is the final confirmation that delivery is available to a particular address. We do not deliver to freight forwarders or restricted locations where checkout refuses the address.
4. Estimated delivery time
Delivery estimates displayed at checkout or in a shipping message begin after dispatch and are estimates, not guaranteed arrival dates. Destination, carrier capacity, customs review, weather, local holidays, and remote-area service can affect timing.
A delay does not automatically mean a parcel is lost. Please allow the carrier’s published investigation period before requesting a resolution. We cannot reimburse time-sensitive plans or indirect costs caused by a delivery delay except where required by law.
5. Tracking
When tracking is available, we send the number to the email used at checkout. It may take several business days for the first scan to appear. International parcels may move between carrier systems, and updates can pause during air transit or customs review.
Customers are responsible for monitoring tracking and ensuring someone can receive the parcel. Check spam folders before requesting tracking help.
6. Customs, duties, and taxes
International shipments may be inspected and assessed import duty, VAT, brokerage, handling, or local taxes. Unless checkout expressly confirms these charges are prepaid, the recipient is responsible for them. Teeplin does not control assessment amounts or customs release times.
Refusing delivery or failing to pay charges may cause return or destruction. Any refund will be handled after the parcel returns and may be reduced by non-recoverable shipping, duty, or carrier costs where lawful. Provide accurate recipient information if customs requests it.
7. Lost, missing, or damaged packages
If tracking stops beyond the expected period, contact us with your order number. We may ask you to confirm the address, check with household members and neighbors, contact the local carrier, or complete a declaration. Carrier investigations take time, and a refund or replacement cannot normally be issued while an investigation remains open.
If tracking shows delivered, first check entrances, safe places, parcel lockers, reception desks, neighbors, and carrier notices. Report suspected theft to the carrier or local authorities where appropriate. Photograph damaged packaging and products before disposal.
We are not responsible for loss caused by an incorrect address, unauthorized forwarding service, refusal, missed collection deadline, or unsafe delivery instruction supplied by the customer, except where applicable law provides otherwise.
8. Holiday and peak-season shipping
Black Friday, year-end holidays, promotional launches, and carrier peak periods can increase processing and transit time. Order early when delivery is needed for a particular event. Estimated dates are not promises, and purchasing expedited service does not remove customs or weather delays.
9. Force majeure
We are not responsible for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, epidemic, war, civil unrest, strikes, transportation disruption, cyberattack, power or network failure, customs action, government restriction, or carrier interruption. We will take reasonable steps to reduce disruption and communicate material issues.
10. Contact
For shipping help, email [email protected]. Include your order number, delivery address, tracking number, and a concise description. Website: Teeplin.com.