Privacy Policy

1. Overview and scope

Teeplin (“Teeplin,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit Teeplin.com, purchase clothing or accessories, create an account, subscribe to communications, contact support, or otherwise use services that link to this policy (collectively, the “Services”).

Personal information means information that identifies, relates to, describes, or can reasonably be linked with an individual. It does not include information that has been aggregated or de-identified so it can no longer reasonably identify you.

Our store is hosted through an ecommerce platform and works with independent payment, fulfillment, delivery, analytics, and marketing providers. Those providers may process information under their own privacy terms when acting independently. This policy does not control websites or services operated by others.

2. Information we collect

Contact and account information

We may collect your name, email address, telephone number, billing and shipping addresses, country, account credentials, saved preferences, and information you choose to include in your profile.

Order and payment information

We collect products viewed or purchased, size and style selections, cart activity, order value, discounts, currency, order status, delivery instructions, transaction identifiers, returns, exchanges, and refunds. Payment providers collect complete payment credentials. We generally receive confirmation, payment status, card brand, limited card details, and fraud-screening results rather than complete card numbers.

Device and usage information

We and our providers may automatically collect IP address, browser and device type, operating system, language, approximate location derived from IP address, referring page, pages viewed, links selected, session duration, timestamps, cookie identifiers, and similar technical activity.

Communications and preferences

We collect messages, support requests, feedback, reviews, photographs or attachments you submit, subscription status, communication preferences, promotion participation, and engagement with our emails.

3. Sources of information

We receive information directly from you; automatically through cookies, pixels, logs, and related technologies; from ecommerce, payment, fraud-prevention, fulfillment, delivery, analytics, and marketing providers; and from social platforms or other parties when permitted by law.

If you provide information about another person, such as a gift recipient’s delivery address, you should provide only what is necessary and ensure you are permitted to share it.

4. How we use personal information

• Operate, maintain, personalize, and improve our store.
• Create accounts and remember customer preferences.
• Process payments, confirm orders, arrange fulfillment and delivery, and provide tracking.
• Handle cancellations, returns, exchanges, refunds, and support requests.
• Send transactional messages and, where permitted, marketing communications.
• Measure site performance and understand customer interests.
• Detect fraud, unauthorized transactions, abuse, and security incidents.
• Maintain business records and comply with tax, accounting, consumer-protection, and legal obligations.

We may combine information from different interactions where lawful. We may also use aggregated or de-identified information for analysis, forecasting, and service improvement.

5. Legal bases for processing

Where a legal basis is required, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, protect vital interests, establish or defend legal claims, or act with your consent. Legitimate interests include operating and securing the store, preventing fraud, improving services, and communicating with customers. You may withdraw consent at any time without affecting earlier lawful processing.

6. How we disclose information

We may disclose necessary information to ecommerce and hosting providers; payment and fraud-prevention partners; warehouses, production partners, postal services, couriers, and customs brokers; customer-support, analytics, advertising, and email providers; professional advisers; and authorities when required by law or reasonably necessary to protect rights, safety, and security.

Information may also be disclosed in connection with a merger, financing, acquisition, reorganization, asset sale, or related due diligence. We may disclose information to a party you direct or authorize. Service providers are expected to handle information consistently with contractual and legal responsibilities.

7. Cookies, analytics, and advertising

Necessary cookies support cart, checkout, account, security, and preference functions. With consent where required, functional, analytics, and advertising technologies help us understand traffic, attribute purchases, measure campaigns, and present more relevant content.

Most browsers allow you to delete or block cookies, although blocking necessary cookies can prevent checkout or other features from working. Cookie controls presented on the store apply to the browser and device where you make the choice. We respond to legally recognized opt-out preference signals where applicable.

8. Data retention

We keep personal information only as long as reasonably necessary to fulfill the purpose for which it was collected, provide Services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and meet tax, accounting, and legal requirements. Retention varies by data type, sensitivity, legal limitation periods, and our relationship with you. When information is no longer needed, we delete, anonymize, or securely isolate it. Temporary residual copies may remain in backups until overwritten through normal cycles.

9. Information security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, so absolute security cannot be guaranteed. Keep account credentials confidential and contact us promptly if you suspect unauthorized activity. Never email complete card numbers, passwords, or government identification documents.

10. International transfers

We operate an international store. Information may be processed outside your country wherever our ecommerce, payment, technology, fulfillment, or delivery providers operate. Where required, transfers rely on recognized mechanisms such as adequacy decisions, approved standard contractual clauses, or other lawful safeguards.

11. Your privacy rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or portability; withdraw consent; opt out of targeted advertising or processing legally defined as sale or sharing; appeal certain decisions; and complain to a privacy authority. You will not receive discriminatory treatment for exercising an applicable right.

Send requests to [email protected] with “Privacy Request” in the subject line. Include the right requested and your country or state. We may verify your identity and an authorized agent’s authority. Rights are not absolute; lawful exceptions may apply for security, recordkeeping, legal compliance, or the rights of others.

Unsubscribe from promotional email through the link in any marketing message. You may still receive order, account, security, and policy communications.

12. Regional notices

EEA, United Kingdom, and Switzerland

Residents may have rights under applicable European, UK, or Swiss data-protection law and may complain to the supervisory authority where they live, work, or believe an infringement occurred.

United States

Residents of certain states may have rights to know, access, correct, delete, obtain a copy, and opt out of targeted advertising or activities legally defined as sale or sharing. We do not knowingly sell personal information for money. Advertising disclosures involving identifiers, commercial information, internet activity, approximate location, or inferences may fall within broader statutory definitions.

Canada, Australia, and New Zealand

Residents may request access or correction and raise a complaint. We will investigate and respond within a reasonable period, subject to applicable law.

13. Children’s privacy

The Services are not directed to children under 13 or the higher minimum age required locally. We do not knowingly collect their information. Contact us if you believe a child provided information without appropriate authorization. We do not knowingly sell or share for targeted advertising the personal information of consumers under 16 where affirmative authorization is required.

14. Third-party links

Links to payment methods, social platforms, websites, or applications operated by others do not mean we control their privacy or security practices. Review their policies before providing information. Public reviews and comments may be visible to others and copied outside our control.

15. Changes to this policy

We may update this policy to reflect changes to our Services, providers, technology, law, or business practices. The “Last updated” date identifies the current version. We will provide additional notice where required and encourage you to review this page periodically.