1. Eligibility
To be eligible, a return request must be submitted within the return period communicated for your order. Items must be unworn, unwashed, unaltered, clean, and in resalable condition with original tags and packaging where supplied. Trying on an item reasonably is permitted, but wear, odor, stains, pet hair, cosmetics, washing, damage, or removed hygiene protection may make it ineligible.
Proof of purchase is required. Eligibility is assessed after inspection and remains subject to mandatory consumer rights.
2. How to request a return
01 — Contact usSend your order number, item, reason, and relevant photographs.
02 — Receive instructionsWait for approval, return address, and packing guidance.
03 — Ship and retain proofUse a trackable method and keep the receipt until resolved.
Return items securely. Do not place labels directly on retail packaging. Items from separate orders should not be combined unless support authorizes it.
3. Return shipping
For preference, fit, size, or change-of-mind returns, the customer normally pays return shipping. Original shipping charges are not refundable unless required by law. When we confirm an item was incorrect, damaged on arrival, or defective, we will provide an appropriate solution and reasonable return instructions.
The sender bears return transit risk until delivery. We recommend tracking and adequate insurance. Customs forms should identify the parcel as returned merchandise; charges caused by incorrect declaration may be deducted where lawful.
4. Refunds
After receipt, we inspect the item and email the result. Approved refunds are issued to the original payment method for the eligible amount. Processing by banks or payment providers can take additional business days after release.
We may reduce a refund to reflect diminished value caused by handling beyond what is necessary to inspect the item, where permitted. Promotional discounts are allocated across eligible items, so the refund equals the amount actually paid for the returned item. If a return changes eligibility for a promotion, a disclosed lawful adjustment may apply.
5. Exchanges
Exchanges depend on stock and destination. Contact support before returning an item. We may process an exchange directly or ask you to return the original item and place a new order. An exchange is not reserved until confirmed. Price differences and additional shipping may apply; statutory remedies for defective goods remain unaffected.
6. Wrong item received
Contact us promptly with the order number and clear photographs of the item, label, barcode, and packaging. Keep all materials until we respond. Once verified, we will arrange a replacement, refund, or other remedy and provide instructions. Do not return the incorrect item at your own expense unless instructed.
7. Damaged or defective items
Inspect the delivery promptly. Report damage or a suspected manufacturing defect with photographs showing the full product, affected area, tags, and shipping package. Normal wear, accidental damage, improper care, alteration, misuse, expected variation in print placement or color, and fit preference are not manufacturing defects.
We may request additional details or return inspection. Confirmed issues will receive a remedy appropriate under applicable law, such as repair, replacement, partial refund, or full refund.
8. Cancellations and order changes
Request cancellation or changes immediately. We cannot guarantee them after processing, production, packing, or dispatch begins. If cancellation is not possible, receive the parcel and follow the return procedure. If we cancel an unavailable or unverified order, amounts charged for canceled items will be refunded.
9. Non-returnable items
- Items marked final sale or non-returnable before purchase;
- gift cards and downloadable or digital products;
- personalized, customized, or made-to-order goods unless defective;
- underwear, swimwear, face coverings, or hygiene-sensitive goods where seals or protection were removed;
- washed, worn, altered, damaged, contaminated, or incomplete items;
- items returned outside the applicable period without approval.
This list does not remove remedies for faulty or misdescribed products that cannot legally be excluded.
10. Refused, unclaimed, and undeliverable parcels
Parcels returned because of an incomplete address, refusal, unpaid customs fees, or failure to collect are reviewed after receipt. A refund may exclude original shipping, return shipping, duties, and carrier costs that we cannot recover, where permitted. A returned-to-sender scan is not proof that our return facility has received and processed the parcel.
11. Return timeline and responsibility
Return approval, transit, inspection, and bank posting are separate stages. Peak seasons, customs, and carrier delays can extend the total time. Contact us if tracking confirms delivery to our designated facility and no update arrives within a reasonable inspection period.
We are not responsible for items sent to an incorrect address or lost without tracking. Refund rights may vary by country; mandatory local cooling-off periods and consumer guarantees take priority over conflicting policy language.
12. Contact
Email [email protected] with your order number and request details. Website: Teeplin.com.